Define Africa Ltd begins with a review of the IT environment at the organization, to assess its adequacy to the support the current operations of the business and to implement the gaps with regards to best practice. The review focused on the following areas:
As businesses depend more and more on technology to promote and deliver their products to market, so the benefits of adopting Best Practice IT Service Management.
Reduces costs-staffing,Facility and Equipment Efficiency.
Increase Network Reloability / Reduces Network interruptions.
Maximizes Network Efficiency and Performance.
Helps Maintain Carrier-class avaiability.
Allows Customers to Maintain Focus and Core business.
Provides Services in the Event of Emergencies.
Fixed cost of Operations.